Refund Policy

Last updated: 22 September 2026.

Our 30-day happiness guarantee. If SPONJ doesn't lift the burnt-on grime you bought it for, email us within 30 days of delivery with a photo and we'll refund you in full — no need to return the pad. This guarantee is in addition to your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

How to request a refund

1. Email support@trysponj.com within 30 days of delivery.
2. Attach a photo of the item and a short description.
3. Include your order number.
4. We reply within 1–2 business days and refund within 5 business days of approval.

You do not need to return the pad for our 30-day guarantee.

Damaged, missing or wrong items

Email support@trysponj.com within 7 days of delivery with a photo. We'll send a free replacement or refund the affected items.

Change of mind

Unopened items can be returned within 14 days of delivery. The customer pays return shipping.

Contact

SPONJ — support@trysponj.com